Legal

Shipping policy

Shipping policy

Shipping Policy

Last updated: 27 October 2026

This policy explains how GRIPMAG ("we", "us", "our") delivers orders placed on grip-mag.co.za. It follows the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") and the Consumer Protection Act 68 of 2008 ("CPA"). Nothing in it limits your rights under those laws.

1. Where we deliver

We deliver in South Africa only, and only to an eligible address: a street address (street name and number) in an area Aramex services. We can't deliver to PO boxes or private bags; to Postnet, depot or "collect from" addresses; or to rural, remote or informal areas without a formal street address. We do not ship internationally.

2. Courier

All orders are sent with Aramex Store-to-Door, a tracked door-to-door courier service.

3. Delivery cost

Delivery is a flat R99 per order, anywhere we deliver in South Africa. Orders of R899 or more (order total after any discounts, excluding delivery) ship free. The delivery fee includes packaging. The delivery fee and the total price are shown at checkout before you pay. We never add delivery charges after you have placed your order.

4. Delivery times

Orders are typically delivered within 8โ€“11 business days in total from your order. Business days are Monday to Friday, excluding South African public holidays. This is an estimate. Delivery can take longer during peak periods or because of events outside our control.

5. Our 30-day commitment

Under section 46 of the ECT Act, we must deliver your order within 30 days after the day we receive it, unless we agree a different period with you.

  • If we do not deliver within 30 days (or the agreed period), you may cancel your order by giving us 7 days' written notice. Email is fine.
  • If an item is unavailable, we will tell you straight away and refund what you paid for it within 30 days of telling you.

6. Tracking

When your order is dispatched, we email you an Aramex tracking number. You can follow your parcel at aramex.co.za/tools/track.

7. Risk until delivery

The goods stay at our risk until they are delivered to you (section 19 of the CPA). If your parcel is lost or damaged before you receive it, we will send a replacement or refund you at no cost to you. Please tell us about visible damage as soon as you notice it, with photos, so we can take it up with Aramex.

8. Your delivery address

  • You're responsible for giving a complete, correct and eligible address, including unit numbers, gate codes and any instructions the courier needs. Email us straight away if you need to change it.
  • Checkout can't check eligibility, so we check unfamiliar addresses before we process your order.
  • If we spot an ineligible address, we email you for another one. If you can't give one, we cancel and refund you in full, including any delivery fee.
  • Our delivery estimates and promises don't cover delays caused by an ineligible, incorrect or incomplete address.

9. Failed deliveries

If delivery fails because the address was wrong or incomplete, or because nobody was available after Aramex's delivery attempts, the parcel may come back to us. We will then contact you to arrange re-delivery. If re-delivery is needed because of the address you gave, the new delivery fee is at your cost. If we cannot reach you within 14 days, we will cancel the order and refund the purchase price, less the delivery costs we actually paid.

10. Orders with more than one item

We may send items in separate parcels. You pay one delivery fee per order.

11. Contact us

GRIPMAG ยท support@grip-mag.co.za. Aramex customer care: 0860 272 639.