Last updated: 27 October 2026

This policy explains your rights when you buy from GRIPMAG ("we", "us", "our") through grip-mag.co.za. It follows the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"). Nothing in this policy takes away or limits any right you have under those laws.

1. Changing your mind — 7-day cooling-off period

Because you buy from us online, you may cancel your order for any reason, without penalty, within 7 days after you receive the goods (section 44 of the ECT Act).

• How: email support@grip-mag.co.za within those 7 days with your order number and the items you are returning. We will reply with return instructions.
• Inspecting the goods: you may open the packaging and inspect the goods, as you could in a shop. Please return them with all parts, accessories and packaging you received.
• Cost: the only cost to you is the direct cost of sending the goods back to us.
• Refund: we refund the full amount you paid for the order, including the original delivery fee, within 30 days of your cancellation. We aim to do it sooner, once the goods are back with us.
• Care of the goods: please take reasonable care of the goods while they are with you. If they are damaged, or used beyond what is needed to inspect them, while in your possession, we may claim a reasonable amount for the loss in value.
• Free bonus items: free bonus items (such as the Magnetic Wristband included with the Starter System Bundle) must be returned with the bundle on a change-of-mind return. If a bonus item is not returned, we deduct its normal selling price (R199 for the wristband) from your refund.
• Partial bundle returns: if you return only part of a bundle, your refund is the bundle price you paid minus the normal single-item price of each item you keep. If that comes to less than R0, no refund is due.

2. Defective, unsafe or unsuitable goods — 6 months

Under sections 55 and 56 of the CPA, every product you buy from us must be of good quality, in good working order, free of defects, reasonably suitable for its purpose and durable for a reasonable time. If a product fails to meet these standards within 6 months after delivery, you may return it to us at our risk and expense, and you choose whether we:

• repair it;
• replace it; or
• refund the price you paid.

If we repair a product and the same defect, or any further defect, appears within 3 months of the repair, we will replace it or refund you, as you choose.

This right does not cover normal wear and tear, or damage caused after delivery by misuse, abuse, accidents, or use contrary to the product instructions or safety warnings. It applies in addition to any other warranty on the product.

3. Wrong, incomplete or damaged-in-transit orders

If you receive the wrong item, an incomplete order, or goods damaged in transit, email us as soon as possible with your order number and photos. We will send the correct or replacement goods, or refund you, at no cost to you. Goods remain at our risk until they are delivered to you (section 19 of the CPA).

4. Our 30-day Never-Lose-a-Screw Guarantee

This guarantee is in addition to your rights under the CPA and the ECT Act. It does not replace or limit them.

• What it covers: the GripMag 3-Piece Leather Magnetic Mat Set, and the GripMag Starter System (including the Silicone Parts Tray Set and Magnetic Wristband that come with it).
• Time limit: 30 days from the date your order is delivered.
• When you can claim: if the product doesn't keep your screws and small parts where you put them, or you're simply not happy with it. You may have used it normally.
• How to claim: email support@grip-mag.co.za within the 30 days with your order number and a short note on why it didn't work for you. We reply within 1 business day with the return address. Send the product back within 14 days of our reply, with everything that came with it, including any free bonus item. You pay the return delivery cost.
• What you get: a refund of the price you paid for the product, to your original payment method, within 15 business days after we receive it.
• Delivery fee: the original delivery fee isn't refunded under this guarantee. If you cancel within the 7-day cooling-off period in section 1, that section applies instead, and the delivery fee is refunded.
• Missing bonus items: if a bonus item isn't returned, we deduct its normal selling price (R199 for the wristband).
• Not covered: damage from misuse, accidents, heat, cutting, or use against the product instructions or safety warnings. One guarantee claim per order.

5. How to return goods

1. Email support@grip-mag.co.za with your order number, the items concerned and the reason. For defects, photos or a short video help us resolve things quickly.
2. We reply within 1 business day with the return address and instructions.
3. Send the goods back with proof of purchase (your order number or confirmation email).

Please contact us before sending anything back, so we can make sure your parcel reaches us and is processed quickly. This step is there to help you and does not reduce any of your legal rights.

6. Return delivery costs

• Change of mind (section 1) and guarantee claims (section 4): you pay the direct cost of returning the goods.
• Defective, wrong, incomplete or damaged goods (sections 2 and 3): we pay. We will either arrange collection or refund your reasonable return delivery cost.

7. How refunds are paid

Refunds go back to the payment method you used, unless we agree otherwise with you. Change-of-mind refunds are paid within 30 days of cancellation. Refunds for defective goods and guarantee claims are paid as soon as possible after we receive the goods, and no later than 15 business days after that.

8. Business customers

The CPA does not protect every buyer. For example, it excludes juristic persons (such as companies) whose annual turnover or asset value is above the threshold set under the CPA. If you are buying as such a business, contact us about returns and we will deal with you fairly. Your rights under the ECT Act and the common law still apply.

9. Complaints

If you are unhappy with how we handled your return, please email us first at support@grip-mag.co.za so we can try to put it right. If we cannot resolve your complaint, you may contact:

• Consumer Goods and Services Ombud (CGSO): 0860 000 272 · info@cgso.org.za · www.cgso.org.za
• National Consumer Commission: thencc.org.za

10. Contact us

GRIPMAG · support@grip-mag.co.za · grip-mag.co.za. We reply within 1 business day (Monday to Friday, 08:00–17:00 SAST).